Refund policy
Refund & Return Policy – NasoViva
60-Day Satisfaction Policy
We want you to feel confident buying from us. If you are not satisfied with your purchase, you may request a return within 60 days of receiving your product.
Eligibility for Returns
Returns are accepted if:
- The item arrives damaged, defective, or incorrect
- The item is unused and in original condition and packaging
Because our product is a hygiene item, we cannot accept used items unless they were defective upon arrival.
How to Request a Return
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Email us at support@nasoviva.com with your order number and photos/video of the issue.
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We will review your request and provide the return instructions.
Refund Process
Once your return is received and inspected, we will issue a refund to your original payment method.
Refund processing typically takes 5–10 business days depending on your bank.
Return Shipping Costs
- If the product is defective or incorrect → We cover the return shipping cost.
- For all other returns → Return shipping is the customer’s responsibility.
Need Help?
Our support team is always available at [support@nasoviva.com].
Your satisfaction is our priority.